Horse Trekking Lake Okareka Terms & Conditions

Cancellation Policy.

  • If a cancellation is made by the client within 24 hours of the trek, 100% of the price of the trek will be charged.
  • In the event, a child under 12 years of age is unable to ride for any reason after they have arrived at the horse shed we will refund 50% of their tour cost.
  • All cancellations incur a loss of 20% of the total trek price.
  • A cancellation charge of the total trek value will apply to customers who fail to arrive at their pre-booked departure time.

Horse Trekking Lake Okareka reserves the right to cancel any tour due to weather conditions, and events beyond our control that will interfere with the safe operation of the business and we will offer customers alternative times to horse trek.

Refund Policy.

  • There will be no refund given if a client fails to turn up for their confirmed trek.
  • There will be no refund for a trek cancelled within 24 hours of the horse trek.
  • A 20% cancellation fee will apply to any cancellations made prior to 24 hours of a confirmed trek time.

Terms and Conditions.

  1. Health and Safety Horse Trekking Lake Okareka are committed to maintaining a safe and healthy environment for our clients, employees, visitors and any persons involved in our business operations. Horse Trekking has a degree of risk. Clients should be aware that no tour guide can guarantee their safety. Horse Trekking Lake Okareka cannot be held responsible for injury, loss or damage to personal property.
  2. Alcohol and Drugs Horse Trekking Lake Okareka has the right to refuse clients who are intoxicated or under the influence of drugs. There will be no refund if a client is excluded from trekking due to being under the influence of alcohol or drugs.
  3. Property Horse Trekking Lake Okareka and /or its employees are not liable for any property loss or damage, personal injury or suffering while participating in the horse trek.
  4. Where you are entitled to a refund, the refund will be made to the bank account given by the client who made the booking.
  5. No Shows No refunds or credits will be provided if you fail to show up for your trek.
  6. Currency and GST All prices shown on this Website are in New Zealand dollars. All prices include the New Zealand Goods and Services Tax of 15%.